jetbus Privacy Policy
A full explanation of how your personal information is collected, what it is used for, and how it is kept safe.
jetbus ("we", "our") takes the privacy of its users seriously. This Privacy Policy explains what information we collect when you use the jetbus platform — whether through the website, mobile app, or any other channel — how we use that information, and how we store it.
Please read this policy carefully before using our services. This policy applies together with our Terms and Conditions. By using the platform, you are considered to have accepted this policy.
What Information We Collect
1.1 Information You Provide Directly
When you open an account on jetbus, make a deposit, or ask for support, you give us certain information directly. This includes:
- Full name and date of birth
- Mobile number and email address
- National ID card or passport details (for identity verification)
- Payment details — such as your bKash, Nagad, or Rocket number
- Bank account details (for bank transfers)
1.2 Automatically Collected Information
While you use our platform, certain information is recorded automatically:
- IP address and device type
- Browser and operating system information
- Login time and session duration
- Which pages you visited and for how long, and which games you played
- Transaction history and betting activity
1.3 Information Received from Third Parties
For identity verification purposes, we may sometimes receive information about you from trusted third parties — such as identity verification agencies or payment processors. This information is used solely to ensure account security.
Purpose of Data Use
jetbus uses your information only for specific and lawful purposes. These purposes are explained in detail below:
2.1 Account Management and Identity Verification
The information you provide is used to create and manage your account, ensure login security, and complete identity verification (KYC process).
2.2 Transaction Processing
Payment-related information is used to process deposit and withdrawal requests. This information is essential for any transaction made through bKash, Nagad, Rocket, or Upay.
2.3 Customer Support
When you contact our support team via live chat or email, your account information is used to understand the issue and provide a resolution.
2.4 Security and Fraud Prevention
Information is analysed to prevent unauthorised access, fraud, money laundering, and misuse of the platform. This is done in the interest of all users.
2.5 Product Improvement and Personalisation
By analysing your preferred games and usage patterns, we make the platform more useful and deliver relevant information to you.
2.6 Responsible Gaming
Under our responsible gaming programme, user activity is monitored to help ensure no one heads toward excessive play and to provide support where needed.
Data Storage and Security
3.1 Retention Period
All information is stored for as long as your account is active. Even after an account is closed, certain information may be retained for a defined period to meet legal and financial obligations.
3.2 Technical Security
jetbus uses SSL encryption, firewalls, and secure servers to protect your information. Your payment details are stored in a separately encrypted database, accessible only to authorised staff when necessary.
3.3 Staff Access
Your personal information can only be viewed by staff whose work directly requires it — such as the support team or finance department. All staff are bound by strict confidentiality agreements.
3.4 Data Storage Location
Your information is stored in secure data centres. If information is ever transferred to servers in another country, the same standard of security is maintained.
Data Sharing and Disclosure
jetbus never sells your personal information to third parties. However, information may need to be shared in certain situations:
4.1 Service Provider Partners
Necessary information is shared with trusted technology partners for specific tasks such as payment processing, identity verification, and server maintenance. These partners are required to comply with the standards set in our privacy policy.
4.2 Game Software Studios
Game studios such as Pragmatic Play, PG Soft, JILI, Evolution, or Spribe are integrated into the platform. Session-related information may reach them for technical purposes during gameplay, but no personally identifiable information is shared directly.
4.3 Legal Requirements
If we are required to provide information to authorities as part of a court order, legal investigation, or mandatory legal process, we will do so and will notify you in advance where possible.
4.4 Business Transfers
In the event of a future merger, acquisition, or asset transfer, user information may pass to the new operating party. In such cases, the same standards of this privacy policy will remain binding.
Cookies and Tracking Technology
5.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. jetbus uses cookies to remember your login state, save your preferences, and measure platform performance.
5.2 Types of Cookies
- Essential Cookies: Required for the basic operation of the site. Without these, services such as login and payment will not work.
- Analytics Cookies: Collect information to help us understand how users are using the platform — all data is kept anonymous.
- Preference Cookies: Remember language selection and user experience customisation.
5.3 Cookie Control
You can delete cookies or stop accepting new ones from your browser settings. Please note, however — disabling essential cookies may cause some features of the platform to stop working properly.
Your Data Rights
As a jetbus user, you have the following rights over your personal information:
6.1 Right to Access
You may request to know what information we hold about you. We will provide you with a copy of that information within a reasonable time.
6.2 Right to Correction
If any information we hold about you is incorrect or out of date, you may request that it be corrected. This can be done through account settings or by contacting the support team.
6.3 Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a set period for legal or financial reasons — in such cases, complete deletion may not be possible.
6.4 Right to Opt Out of Marketing
If you do not wish to receive promotional messages from jetbus, you may withdraw that consent at any time. This can be done through your account notification settings or by informing the support team directly.
6.5 Right to Data Portability
If you would like to receive information associated with your account in a common structured format, submit a request — we will provide it.
Protection of Minors
jetbus is an adult platform and no one under the age of 21 is permitted to open an account. Age is confirmed during the account registration and verification process.
If we become aware that a minor's information has been collected without our knowledge, that account and all associated information will be promptly deleted. Parents or guardians may contact us directly regarding this matter.
Third-Party Links and Services
The jetbus platform may occasionally contain references to third-party services. These third parties have their own privacy policies over which jetbus has no control. It is your responsibility to read their policies before using those services.
For more details about the terms of using this platform, you may visit our About Us page, which contains information about jetbus's mission and operations.
Policy Changes and Updates
The scope of our services may change over time, or legal requirements may shift. In such cases, this Privacy Policy will be updated.
If any significant changes are made, we will post a notice on the platform and, where applicable, notify you by email as well. Continued use of the platform after a change is made will be taken as your acceptance of the updated policy.
You can check the "Last Updated" date at the top of the page to see when this policy was most recently changed.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. The jetbus support team is available in both Bengali and English, seven days a week, 24 hours a day.
For immediate assistance, contact us via the platform's live chat — responses typically arrive within a few minutes.
You can also visit our Frequently Asked Questions (FAQ) page for common queries — many questions are already answered there.