jetbus Terms and Conditions

General Provisions

These terms and conditions ("Terms") apply to the use of the jetbus platform and all related services. In these Terms, "we", "our" or "jetbus" refers to the service provider, and "you" or "user" refers to any person who accesses this platform or creates an account.

By registering an account on jetbus or using any service on the platform, you are considered to have fully read, understood, and agreed to these Terms, our Privacy Policy, and any other applicable guidelines.

jetbus reserves the right to change these Terms at any time. For significant changes, we will post a notice on the platform or inform you via your registered email. Continuing to use the platform after changes are made will be considered acceptance of the new Terms.

Account Registration and Eligibility

2.1 Age Limit and Legal Eligibility

To create an account on jetbus and participate in any casino or betting activity, the user must be at least 21 years old. jetbus may request identity documents or proof at any time for age verification purposes. Failure to provide the required documents may result in the account being temporarily suspended or closed.

2.2 One Account Policy

Each user may create only one account. If multiple accounts are found belonging to the same person, all of them will be closed and any bonuses held in them will be cancelled. This rule is strictly enforced to prevent abuse of bonus schemes.

2.3 Accurate Information at Registration

All information provided when creating an account — name, date of birth, mobile number, email — must be accurate and up to date. Registering with incorrect information may delay the withdrawal process or result in account closure. If any of your details change, please inform the support team immediately.

Account Security and Responsibility

It is your responsibility to keep your account username and password confidential. Sharing your login details with any third party or allowing others to use your account is strictly prohibited. You are fully responsible for all activity carried out from your account.

If you suspect that unauthorised access to your account has occurred, contact jetbus immediately via 24/7 live chat or email support. jetbus will not be liable for any loss resulting from failure to notify us in time.

Changing your password regularly and avoiding easily guessable passwords is important for your own protection. jetbus will never ask you for your password or OTP.

Deposit and Withdrawal Policy

4.1 Deposit Methods and Minimum Amount

Deposits on jetbus can be made via bKash, Nagad, Rocket, Upay, and bank transfer (such as Dutch-Bangla Bank, Islami Bank, BRAC Bank). The minimum deposit amount for any method is ৳100. All deposits must be made from a payment source that matches the name registered on the account.

4.2 Withdrawal Methods and Timeframes

Withdrawals can be made via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum withdrawal amount is ৳800. Withdrawal requests generally take 30 minutes to 3 hours to process. Some withdrawals may take longer to review due to identity verification or security reasons.

4.3 Withdrawal Verification

To ensure security, jetbus may request identity verification before processing a withdrawal. This may include a copy of your national ID or passport and proof of payment source. This process is carried out to protect your funds.

Bonuses and Promotional Offers

5.1 Welcome Bonus

New users will receive a 200% bonus on their first deposit, up to a maximum of ৳15,000. Before withdrawing this bonus, the bonus amount must be wagered 15 times (15x). For example: depositing ৳1,000 adds ৳2,000 in bonus, giving a total balance of ৳3,000 — to become eligible for withdrawal, ৳2,000 × 15 = ৳30,000 must be wagered.

5.2 Other Promotions

jetbus runs various ongoing promotions. Each promotion has its own wagering conditions and validity period. Weekly jetbus Reload Festival, jetbus Slots Fun Bonus, jetbus Birthday Gift, Refer a Friend jetbus Reward, and Weekend Cricket Deposit Bonus — the detailed conditions for each offer are listed separately on the offer page.

5.3 Bonus Abuse

If bonuses are claimed by creating multiple accounts, providing false information, or by any other dishonest means, the relevant bonus will be cancelled and the account may be closed. Bonus funds and winnings earned from bonuses cannot be withdrawn until wagering requirements have been completed.

Betting and Gaming Rules

6.1 General Betting Policy

Sports betting, casino games, and live casino on jetbus are operated under specific rules. Once a bet is confirmed it is considered final; bets cannot be cancelled except in cases of technical error.

6.2 Match Results and Disputes

The announcements of officially recognised sports bodies (such as BPL, IPL, ICC, T20, etc.) will be considered final in determining match results. If there is a dispute over any result, the support team must be informed within 72 hours. Complaints made after this period may not be considered.

6.3 Prohibited Activities

Match fixing, arbitrage betting, betting via bots or automated software, and any other fraudulent activity are strictly prohibited. If such activity is detected, the account will be closed immediately and all winnings will be cancelled.

VIP Program and Cashback

The jetbus VIP program has four tiers: Bronze, Silver, Gold, and Platinum. Higher tiers receive weekly cashback at a greater rate. The weekly cashback rate is up to 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold, and 1.0% at Platinum.

Weekly cashback is calculated based on the net loss for the week (total losses minus total winnings). For example: a Gold tier member with a net loss of ৳20,000 in a week will receive ৳20,000 × 0.8% = ৳160 in cashback. For more details on VIP benefits and tier changes, visit the jetbus VIP page.

The conditions for achieving and maintaining VIP tiers are set by jetbus, which reserves the right to change them at any time. Cashback funds are credited directly to the account and can be used in accordance with the standard withdrawal policy.

Responsible Gaming Policy

jetbus believes that gaming for entertainment should be enjoyable, but it should never cause financial pressure or mental distress. Following our responsible gaming guidelines is important for every user.

Users can set their own deposit limits, betting limits, or session time limits. There is also the option to apply for a temporary account suspension or permanent closure if needed. The support team is available 24/7 in both Bangla and English.

It is also your responsibility to keep minors (under 21) away from gaming. If any family member is a minor, keep your account out of their reach.

Data Protection and Privacy

jetbus is committed to protecting users' personal information. Details of how we collect, use, and store your information are provided in our Privacy Policy.

jetbus uses SSL encryption to keep all transactions and personal information secure. Financial transaction data is shared with the relevant payment providers only to the extent necessary. Personal information is not sold to third parties.

Account Suspension and Closure

10.1 Suspension by jetbus

jetbus may suspend or close an account without prior notice in the following circumstances: violation of these Terms, evidence of fraud, provision of false information, operating multiple accounts, and any other suspicious activity.

10.2 Closure by the User

You may request closure of your account at any time. Any pending withdrawals will be completed before the request is processed. If bonus wagering has not been completed, the bonus funds will be forfeited.

10.3 Inactive Accounts

If there has been no login or transaction for 12 months or more, the account may be marked as inactive. Any funds held in an inactive account will remain secure and can be withdrawn after identity verification.

Limitation of Liability

jetbus will not be liable for losses caused by technical disruptions on the platform, internet connectivity issues, or third-party services. In such circumstances, affected bets will be settled in accordance with the relevant rules.

It is the user's own responsibility to participate responsibly, being aware of the possibility of financial loss from gaming and betting. jetbus does not guarantee any winnings or specific outcomes.

Complaints and Support

If you have any complaint or dispute, please contact the jetbus support team first. Support is available 24 hours a day, 7 days a week via live chat and email — in both Bangla and English. For answers to common questions, visit our FAQ page.

The fastest direct support is available via live chat. To contact us by email, the support email address is: [email protected] — send a message to this address with details of your issue.

After a complaint is submitted, jetbus will investigate and provide a resolution within a reasonable time. Complex matters may take longer to resolve, but every complaint is taken seriously.

Applicable Law and Jurisdiction

These Terms will be interpreted in accordance with applicable international digital commerce law and related regulations. If a dispute cannot be resolved through negotiation, the matter will be referred to arbitration.

If any part of these Terms is found to be invalid or unenforceable, the remaining parts will remain fully in effect. The Bangla version of the Terms will be considered the original document.