jetbus Responsible Gaming Guidelines
Knowing your limits matters as much as enjoying the game. jetbus believes that playing with awareness is playing at its best — that is why we have built a set of practical tools to protect every player.
Our Commitment
jetbus is an entertainment platform, not a guaranteed way to earn money. Winning and losing are both normal in casino and sports betting. We want every player to play comfortably within their own budget and time. That is why we have built protection tools you can use at any time.
Before using our platform, you should read the Terms and Conditions, as they contain full details on account use, bonuses and limits. If you have any questions about responsible gaming, you may find answers on our FAQ page.
While anyone can access an online betting platform, opening an account and placing bets on jetbus is strictly limited to those aged 21 or older. Minors have no means of creating an account, and any such account is permanently closed.
You must be at least 21 years old to place bets and participate in casino games on this platform. It is your responsibility to keep children and teenagers in your household away from this site.
Tools to Keep Yourself Safe
jetbus has built several tools into your account. They are entirely in your hands — use them whenever you feel the need to set a limit.
Deposit Limit
Set a maximum daily, weekly or monthly deposit amount. Lowering the limit takes effect immediately; increasing it takes a little longer to apply.
Time Limit and Reminders
Set a limit on how long you play in one session. When the set time is reached, a warning message appears automatically so you have the chance to take a break.
Temporary Break
If you do not want to play for a while, you can pause your account temporarily for anywhere from 24 hours to 30 days. You will not be able to log in during the break.
Self-Exclusion
To stay away from playing for a longer period, activate self-exclusion — for 6 months, 1 year, or permanently. While it is active, the account cannot be accessed.
Loss Limit
Decide in advance how much you are willing to lose in a given period. Once that limit is reached, no further bets can be placed in that session.
Talk to the Support Team
If you need help setting any limit or closing your account, contact us via 24/7 live chat. Our team is ready to assist in Bengali.
Warning Signs of a Problem
It can sometimes be hard to notice on your own that a gambling habit is heading toward a problem. If you spot any of the following, take action while there is still time.
Playing to recover lost money
Repeatedly betting to make up for losses usually makes the losses worse. This is the most recognised sign of problem gambling.
Hiding it from family and friends
Concealing information about your gambling from loved ones, or lying about it, is an important warning sign.
Betting with money needed for essential expenses
Using money meant for rent, bills or food to place bets puts your family's and your own financial security at risk.
Restlessness or discomfort when not playing
Feeling irritable, anxious or restless when you cannot play may be a sign of dependence.
Repeatedly wanting to play more
If you feel a pull to bet a little more each time, and stopping becomes increasingly difficult — this should not be ignored.
Losing focus on work and studies
When thoughts of gambling cause you to start neglecting daily responsibilities, it is time to seek professional help.
Healthy Gaming Habits
- Decide in advance how much time and money you will spend — and stick to those limits.
- Treat gaming as entertainment, not as a source of income — winning is never guaranteed.
- Avoid playing when you are tired, upset or under the influence of substances.
- Take regular breaks — playing for a long stretch without stopping weakens your ability to make good decisions.
- After a loss, stop rather than immediately trying to win it back.
- Talk openly with family and friends — they are often the first ones who can help.
- Get to know our Privacy Policy — understanding how your data is stored is the basis of trust.
Advice for Parents
If there is anyone under 21 in your home, use parental control software on computers or phones to prevent them from accessing sites like this. Always keep your password and login details to yourself — do not share them with other members of the household.
Exposure to gambling at a young age can lead to long-term problems. jetbus is committed to protecting children and young people, and we consider families to be partners in that responsibility.
If you have any concerns, let our support team know — they will help take the necessary steps.
Where to Find Support
Once a problem is recognised, there is no need to face it alone. Three options are outlined below — you can choose any one of them.
jetbus Live Support
Available 24 hours a day, 7 days a week — support is available via live chat in Bengali and English. You can raise account limits, self-exclusion or any concern. Email contact is also available.
Family and Trusted People
Talk openly with the people closest to you. Sharing a problem with someone you know often turns out to be the first and most effective step.
Professional Counselling
Seeking help from a mental health professional or addiction counsellor is not a weakness — it is the right decision. Trained counsellors and doctors providing mental health services are available in Bangladesh.